Education
Wayne State University- Detroit, MI 08/2017 - Present
Bachelor of Science, Public Health
Work Experience
Kitab Cafe Coffee Shop 07/2026 - Present
Study Abroad and Global Programs Work-Study 10/2023 – 04/2024
Tou & Mai Bubble Tea Shop 03/2023 – 08/2025
Go! Sy Thai Shift Manager|Thai Restaurant 07/2021 - 02/2023
Wayne State University- Detroit, MI 08/2017 - Present
Bachelor of Science, Public Health
Work Experience
Kitab Cafe Coffee Shop 07/2026 - Present
- Delivered high-quality customer service in a high-volume coffee shop environment
- Prepared espresso beverages and specialty drinks with speed/consistency
- Managed cash handling, POS transactions, and daily drawer reconciliation
- Assisted with opening and closing procedures
- Maintained cleanliness, food safety, and sanitation standards throughout the café
Study Abroad and Global Programs Work-Study 10/2023 – 04/2024
- Served as front desk representative for the Study Abroad Office, assisting students with program inquiries in person and via email
- Responded to high-volume email correspondence regarding program details, application requirements, deadlines, and travel logistics
- Processed student payments and deposits accurately
- Maintained accurate records and ensured compliance with program policies
- Managed sensitive personal and financial information with confidentiality
Tou & Mai Bubble Tea Shop 03/2023 – 08/2025
- Happily fulfilled customers’ orders/engaged in small talk
- Memorized 25+ menu items/create custom drinks per customer request
- Maintained a clean/organized workspace
- Monitored inventory levels
- Optimized customer flow and service speed
Go! Sy Thai Shift Manager|Thai Restaurant 07/2021 - 02/2023
- Managed and ordered inventory
- Trained new hires
- Handled customer refunds/remakes
- Ensured self-serve area was fully stocked/clean
- Prepared/secured cash deposits at the end of each night
